- Developed automated integration between Site24x7 and ServiceNow, generating thousands of monthly tickets and streamlining workflows for a team of 50+ collaborators.
- Built a notification and customer support system using WhatsApp chatbots, impacting 100+ enterprise clients and improving satisfaction and retention rates.
- Created an AWS resource and service mapping system, enhancing governance for Operations, Service Delivery Management, and Delivery teams.
Work
- Jan2023 - CurrentNextiosFullstack Developer
- Feb2022 - Dec2022NextiosIntern - Process Automation
- Worked on process automation and internal integrations for e-commerce and financial sectors.
- Participated in the development and launch of the company’s marketplace.