- Developed automated integration between Site24x7 and ServiceNow, generating thousands of monthly tickets and supporting operations of 60+ analysts while maintaining an NPS above 9.
- Built a notification and customer support system using WhatsApp API, creating structured interaction flows between B2B clients and specialists.
- Created an AWS resource and service mapping system, enhancing governance for Operations, Service Delivery Management, and Delivery teams.
- Implemented REST API and event-driven integration solutions between platforms, applying Clean Architecture principles and industry best practices.
- Developed and maintained backend solutions using Python and AWS Serverless ecosystem (Lambda, API Gateway, SQS, DynamoDB) with CI/CD pipelines via Git and GitHub Actions.
Work
- Jan2023 - CurrentNextiosFullstack Developer
- Feb2022 - Dec2022NextiosIntern - Process Automation
- Worked on process automation and internal integrations for e-commerce and financial sectors.
- Participated in the development and launch of the company’s marketplace.